Create dependency ticket fields


2 Kommentare

  • Andrei
    Community Moderator
    The Wise One - 2021

    Hi @...

    You can achieve this with different tools depending on your Zendesk plan and features:

    1. You DO have multiple forms and Conditions - use conditional fields to make fields dependent. 
    2. You DO NOT have multiple forms and Conditions - use drop-down field for categories grouping 

    P.S. Look at my ZD Community post about ticket categorization. I hope this will be helpful.  

  • Marco van Bergeijk

    I create a ticket with this question and the answer was that is not possible. So I create this item. I can solve this with the solution you mentioned. Please close this thread! Thanks. 



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