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User Self Resolution Request Notification
Beantwortet
Gepostet 15. Juni 2021
Hey All,
End Users have the option of checking a small box which automatically closes a ticket when they want to close the ticket. Unfortunately agents dont recieve notifications about this closure.
Please can you advise how I can recieve notifications when end users check the resolve a request box?
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Brett Bowser
Hey Andrew,
You should be able to set up a fairly simple trigger that will notify the assignee of the ticket when an end-user solves the ticket. I've included a screenshot below of what this trigger could look like:
Let me know if that's not what you're looking for!
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