Notification triggers on Organization change


1 Kommentare

  • Jean-Charles Pascale

    Hi Stephanie,

    Triggers and Automations are all based on events of a ticket. It is therefore not possible to use them to notify agents/end-users for changes on Users or Organizations.

    If you want to look at a specific organization, it could be worth to hit the Organizations endpoint of our API to see the last updated time of specific organizations.

    I also encourage you to let our product team know this is functionality you'd like to see by posting to our Feedback on Support forum - see Product feedback guidelines & how to write a good feedback post for suggestions on making your post as useful as possible. 

    I hope this helps.


Post ist für Kommentare geschlossen.

Powered by Zendesk