Instead of Support Form, change to mailto


1 Kommentare

  • Shai Sy Dimayuga
    Zendesk Customer Care

    HI Kristen!

    At this time, it is not possible within the native functionality of our platform to have users click on a “mailto” link which allows them to open their email program instead of clicking the “Submit” button to submit a ticket on a web form.

    However, since you are using a custom form, you can customize it thru custom coding. Found this 3rd party link for reference. :)

    Shaianne Sy Dimayuga | Customer Advocate


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