Hi, We have white-labeled instances (abc.company.com, xyz.company.com) and have thousands of users/customers in each instance and for support, all of them write to firstname.lastname@example.org. We also have admin/internal super users for each instance (who are not on Zendesk).
1] We want to track tickets raised in these instances separately
2] and send a copy of tickets raised in an instance to their respective admins/super users. Request your suggestions on how to go about this.
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