Get open ticket for user without using search API

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Nisha GAnesh

Gepostet 10. Sept. 2021

Hi,

Is there anyway to implement getting opened tickets of an agent without using search API. I would like to use the sideload, but not succeeded yet.Looking for something similar to this:

t1  = client.tickets(include: [users: :open_ticket_count]).first
t1.assignee.open_ticket_count


Any help would be highly appreciated. Thank you!

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