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Grabbing archived Ticket Metrics?

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Niklas

Gepostet 03. Sept. 2021

Hi,

I'm using Incremental ticket grabs and it's working as expected (api/v2/incremental/tickets.json).

I want to combine this data with the Ticket metrics (api/v2/ticket_metrics.json), however I've read up on, and realized that you can only grab the lastest ~120 days worth of metrics using that API.


How do I access the full history of Ticket Metrics?
(and how are we supposed to access these incrementally since there's no generated_timestamp/start_time for Metrics)

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Niklas! We actually have an incremental exports option for metrics! Take a look at this link and you'll be set to go. With respect to the timestamp, you would just use the timestamp of the underlying event. It is a bit more cumbersome since you will be capturing all events and then finding the metrics in there, with their underlying ticket IDs as nested objects.

    If you run into any problems, drop us a line here.

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