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Access token from Global OAuth Client got forbidden error



Gepostet 17. März 2021

We could use the "zendesk access token" for a while, but it failed suddenly in push request. It worked before.

POST /api/v2/any_channel/push.json

{"title":"Forbidden","message":"You do not have access to this page. Please contact the account owner of this help desk for further help."}

What is the reason of this error?

 

https://developer.zendesk.com/apps/docs/channels-framework/push#calling-the-push-endpoint

  • The Global OAuth client was accepted about 2 years ago.
  • The channel integration account is active.
  • Not all subdomains failed. Only one subdomain failed.

 


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Greg Katechis

Zendesk Developer Advocacy

Hi Megumi! To really understand this issue, we would want one of our Customer Advocates to look into the activity around your account specifically. To contact them, just follow the instructions in this article and they'll be happy to help out!

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I sent the request from Get in touch in chat. 

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