Hello Zendesk admins,
I wanted to ask you a question. How do you learn how to set up and optimize Zendesk?
- How do you find help?
- Do you use our Help Center articles? If so:
- How do you find the information you need in the Help Center?
- Do the articles usually help you?
- How do you think they could be improved?
- Do you search Google for answers?
- Do you search for videos on YouTube?
- Do you reach out to Zendesk for help?
- Do you take part in our official Zendesk training?
- When do you need help?
- Is there a task or routine you commonly need to find more documentation on?
- When do you typically need help? (in the middle of a task, before a task, etc.)
- What forms of learning work best for you?
How could we make it easier for you?
Your feedback will really help us continue improving the admin experience.
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