Messaging triggers and conditions
There are a number of conditions available for chat such as "visitor page URL", but they are not available for messaging. When will these be available for messaging and is there a work around in the meantime?
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I have the same issue. Would be very important if this getting solved or if there is a work around!
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The New messaging is great but did not include this option on its trigger conditions.
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I completely agree.
I would like to see the trigger conditions and actions that can be set in Messaging Chat expanded to the same level as those in Support.*) I have heard the following from a Zendesk support representative.
- I would like to make API requests at the timing when a Messaging Chat user posts a message, but to achieve this, I currently need to develop a Zendesk app using the Zendesk Apps Framework (ZAF)
- there are plans to expand Messaging Chat trigger conditions/actions in the future.
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