How do you format tables in Help Center?
Gepostet 20. Sept. 2013
We've migrated our content to the new Help Center. The removal of a table tool in the WYSIWYG editor is rather annoying although we figured we could get around this by coding tables manually in the HTML editor (most of our articles contain tables of data). Although (on the face of it) you can do this, when you view the article in the browser the HTML table formatting is stripped out. It turns out the only way to display tables is by enabling the option to display "unsafe HTML". Why would tables be considered unsafe? Is this really by design? Also, if you look at the list of unsafe tags, table/td/tr are not there so why is Help Center behaving in this way? [As it happens, "href" is also considered unsafe - it would be an extremely odd knowledgebase that did NOT include links to other articles etc].
To be clear, I only want those with the ability to create KB articles to be able to format with tables etc; I'm not wanting community users to be able to do this in their forum posts. There appears to be no distinction in Help Center though. What am I missing?
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58 Kommentare
Michael H
I couldn't agree more with this, and if I could upvote it by more than one I would.
The WYSIWYG formatting options for tables leave a lot to be desired, and unless you have patience to get into the HTML (or worse - the style sheet for your help centre) and use your experience there to deliver a better table experience, it next to impossible to do things easily.
And this in turn creates a barrier to entry for smaller and growing business who don't have HTML, code or design experience in their arsenal; as they can't take advantage of the benefits Zendesk Guide can provide for better customer experience and reducing the overall cost of omnichannel support provision by decreased human interactions and shorter interaction lengths.
7
Nigel Dalton Brown
Hi, for those of us who are not competent/comfortable making changes to CSS etc, please can we have more user-friendly table formatting options.
Also, it seems to add a lot of blank space above and below the text????
Many thanks
5
Fabien RIC
It would be useful to be able to specify a name of a CSS class in the properties of the table (or row / or column or cell...).
We would then just have to define the CSS classes in the theme of the help center.
It would allow to have several consistent styles across the theme center, while allowing articles authors to focus on the content and not how it will be rendered. Moreover, we could flag some cells with a different class name, to underline important information (change background color for exemple).
0
Meghan
+1 on the formatting of the table... column text running together, not showing border, coding in cell buffer seemingly has no effect. It's like any type of style markup is not working properly... please advise.
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Mohamad Fadhil Yaacob
Still having the same problem. Could not set the table to vertical align = top. In preview looks good but when published, looks horrible
1
John McGovern
Is there still no solution to this?
2
Ife Ramsey
I tried what Laura D mentioned back in October of 2013, but checking "Display unsafe content" in the "General settings" area of Help Center has no effect. Do we have a working solution for this 4 year old issue? Any help would be very much appreciated. Thanks in advance. I also sent an email to support. I will post the solution they send me here.
3
Terry Wolfrey
The initial question about table formatting was published in 2013. Laura D. at some point said a fix was a few weeks out. It's now 2017 and I'm still seeing the same problems. WHEN ARE YOU GOING TO FIX IT?
3
Paul Lee
Thank you @Lucky Herzberger.
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Lucky Herzberger
As a side note, I did see that tables in the WYSIWYG editor now have a drag-and-drop column width adjustment, which was great to see - improvements are being made on the front-end!
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