Update Outlook Add-In application to fix installation error
I'm unable to install the Zendesk Add-In app for Outlook because it doesn't have a valid digital signature. Can the app be updated and resubmitted to Microsoft to resolve this issue? Thanks!
I'm also unable to install the add-in.
Hi Tony, Our Developers are aware of this issue and are investigating this with Microsoft. I have created ticket on your behalf and linked it to to their investigation so that you will receive an update there as any updates come through and they work towards a resolution.
Thanks for reaching out!
Customer Advocate/ San Francisco
What is the status here?
This is a temp fix:
It's been almost 9 months. Any update?
This issue is continuously being worked on by our Development team with Microsoft for a permanent fix. As a workaround, you can install the Zendesk Outlook integration as a custom add-in.
To do this:
- Go to an email and select the … More actionsat the top of the message.
- Select Get Add-ins then My Add-ins
- Scroll down to Custom Add-ins and click Add from URL. Type in: https://outlook.zendesk-integrations.com/manifest
- Press OK to install the add-in. Then you will see an add-in installed/deployed message.
Kindly visit this documentation for more information about Using add-ins in Outlook on the web
The Zendesk Outlook Add-In should now be installable from Microsoft Appsource (App Marketplace). Please do let me know if you continue to experience any problems during the installation process.
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