Text app - official feature request thread
This is the official feedback topic for the Text app. Please refer to the Guidelines for providing feedback on Built by Zendesk Apps before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!
If you see a suggestion below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!
If you have questions on how to setup and use the Text app, please see the following article: Using the iFrame and Text apps
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We are using the “text” app from zendesk, and have created some custom link with placeholders based on email
We also need to create a link containing ticket.requester.external_id, but this is not yet avaible via the app. Is it possible to add this placeholder as well?
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