Linked Ticket App - official feature request thread

6 Kommentare

  • Qendrim Ramadani

    Sehr geehrte Damen und Herren

    Gerne würde ich nachfolgenden Punkten bezüglich Kommunikation Ticket Linked Ticket nachfragen:
    Ist es möglich bei einem Haupt Ticket mehrere Linked Ticket oder Kommunikation Ticket zu erstellen. Dies ist für uns sehr wichtig da wir ab und zu, zu einem Haupt Ticket mehrere Offerten einholen.
    Kann man das Kommunikation Ticket so einstellen das man beim generieren Daten Hochladen kann. Momentan müssen wir das Kommunikation Ticket erstellen und in einem zweiten E-Mail die Daten senden.

     

    Freundliche Grüsse

    Qendrim Ramadani

    ETH Zürich

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  • Steffen Lehmann

    That would be interesting for us as well. is there any option to us more than one linked ticket to a parent ticket? Thanks a lot.

    0
  • Jonathan

    Is there a way to have it where when creating a new linked ticket the first comment is an internal comment versus a public one?

    2
  • Jonathan

    Trying again... Is there a way to have it where when creating a new linked ticket the first comment is an internal comment versus a public one?

    1
  • Jonathan

    Trying yet again... Is there a way to have it where when creating a new linked ticket the first comment is an internal comment versus a public one? Or at least provided with the option of which type of reply it will be? 

    0
  • Kolten Kittleson
    Zendesk Product Manager
    Hey Jonathan,
     
    First off I am sorry that this post didn't get a follow up sooner! Currently the option to toggle within the app a difference between internal and public commenting isn't possible, but I would be happy to do some more user research to see if this request is something we could explore. 
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