Download Recordings app - official feature request thread
This is the official feedback topic for Download Recordings. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Feedback-on-Built-by-Zendesk-Apps-General-Guidelines) before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!
If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!
If you're looking for information on setup and use of the app, the instructions article is here: https://support.zendesk.com/hc/en-us/articles/360035202413-Installing-and-using-the-Download-Recordings-app
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Offizieller Kommentar
Hey Joel Fairfull
At this time we don't have plans to adjust from Mono to Stereo, but I have noted this feedback for future changes. -
Please move to stereo recordings. Doing any kind of voice analysis is very difficult while dealing with mono recordings.
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Is there a plan to move from Mono to Stereo?
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Files downloaded using this have
recording_ticket#{ticketNumber}_{date} format. The # in the file name is problematic since some systems can't open them.
Is it possible to change the # to a more universal delimiter such as "_" or "-"
Thanks
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