Find and replace
It seems off that there's no 'find and replace' feature in Zendesk Guide. The editor is very limited in terms of what it can do, is this on the roadmap?
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Great news everybody! The find and replace feature was implemented in our new Help Center Manager app. Now you can replace any outdated word or phrase across the entire help center, or just a subset of articles.
There are many other useful features included such as duplicate articles, link checker, media library.
The app is approved and available on App's Marketplace: check it out here.
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I've inherited a knowledge base that was copied from a Wordpress implementation. There was code in Wordpress for blockquotes that I could easily convert to blockquote in the source code on a global scale using a Global Find and Replace, if it worked on source code as opposed to the editor.
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We want to delete a note from 1000+ articles. We don't find an option to do this in bulk. The note is the same across all the articles. Any ETA on this feature? Please suggest the best possible approach, if you have any. Thanks!
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We started using the 3rd party app that Sorin mentions in these threads to find and replace. It's working quite well and is quite affordable. It sucks to have to use another application for something this basic but it was worth it for us rather than waiting. It also has the benefit of showing broken links along with all of the media we added.
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We just had a corporate style change, from one product name to another. 94% of our Guide articles are impacted. It would really help to have a find and replace function across all articles.
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We are rebranding some of our services and systems, we have many articles that the find and replace will become very handy
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I see this is from 2021, do we have any news about this?
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Katarina KochKatarzyna Karpinska - is there any update on your very exciting comment from last October?
Are the new rich editting tools planned to be released before the end of the year or do you have a timeline for when this will be available?
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Hi Stephen,
Thanks for your question. In 2022 we've been working hard on building the Content block editor (e.g. adding different tools to work with images) and we still have a few improvements in our plans (e.g. new tables). Once it's done we'll be expanding this functionality to the article editor and moving to more advanced features mentioned in my previous post. -
Great - thank you so much for the feedback! :)
Wonderful to hear. -
I just wanted to voice my support for this feature. As an admin, I would like to support my guides admin so that they can use their time to effectively curate valuable support content in our help center rather than spending time on repetitive work that should be automated to some extent. We have several re-brands in the works at the moment and this functionality would really help make brand name update a more manageable task. I really hope we will see this coming out some time in Q1 23.
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Is Find and Replace live now? I don't see it in Guide and could really use it! Above, it was mentioned this would be implemented in 2022 which has come and gone.
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Hi Rich Talbot,
No, it's not live. Unfortunately, we had to reprioritize our work last year and did not have time to look into this improvement. We don't have a timeline for when it will be picked up again at this point in time.
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Katarzyna Karpinska is there any update of this "find and replace" functionality?
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Hi Nicola Hrynko, it is not on our short-term roadmap at the moment.
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Hey folks, any update on this? Would love to see a find and replace feature for Zendesk Guide.
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Hi Aileen,
Like what our PM has mentioned, it's not currently in the roadmap. However, posts like this with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
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This would be fantastic to have!
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I posted this before, but we started using this 3rd party app to work alongside Zendesk Guide, which is fantastic. We have been using it for almost an entire year, and it is just an amazing addition. Again, I know it stinks to have another tool to utilize Zendesk, but I can't say enough good things about it. It has find and replace not just for words in your articles but even URLs. It has analytics that tells us who clicked on what article and where they went after that or what tickets they put in after that. We added an option for when a customer downvotes an article to be able to type a reason why. All of this is out-of-the-box stuff from this application. Super affordable as well. I have no affiliation with this application other than we use it. I feel bad every time I see someone add another post here waiting for a Zendesk enhancement, so I decide to add our recent feedback.
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Functionality like this should be elevated to the dev team's top priority.
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