Include Zendesk's "6 customer service KPIs every support team should track" as prebuilt metrics

2 Kommentare

  • Alberta Country Test 2

    Hi CJ Johnson! I am curious to know if you managed to build a working formula to report on Occupancy and - if yes - whether you could share your formula here. Thank you so much!

  • CJ Johnson

    Unfortunately, it's not possible to calculate this with Zendesk. Zendesk (still) does not have an attribute for the timestamp agents logged out, so there's no way to complete this formula. 


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