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Ugly links from Guide in Chats
Geplant
Gepostet 23. Juni 2020
Adding links to Guide articles to Chat and Facebook Messenger tickets results in really long and ugly URLs
Those links could at least be trimmed after the article ID, to skip all the additional parameters.
Can this please be prettyfied as this isn't something we would like to send to customers?
- it looks like a scam / junk links
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5 Kommentare
James Beniston
Can only agree, this looks horrible and really unprofessional...
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Janine Deegan
Very much agree.
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Jeremy Mifsud
Agreed! It looks so horrible and it takes all of the chat widget space.
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[VI] Julia Laars
Agreed! Why is this not possible to put the Hyperlink such as in E-Mail Tickets?
Can you please adjust this!
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Purva Surana
Hey Jón Andri , thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
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