SLA policy based on Status of ticket


1 Kommentare

  • Marcel Mendelin

    I would like to push this topic a little in hope of further planning and implementing.

    To set up SLA policies based on ticketstatuses is something most of our customers demands. Not having that option or even the option to build a workaround on the existing possibilities, keeps us in the struggle to fullfill our wish of being able to support our customers in the best way possible.

    Even tho this topic is already flagged as "planned", i hope i can push the implementation a little as it urges.





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