We are looking for a way to easily transfer attachments from the side conversation back to the main ticket.
We have tried the drag and drop option but the attachment appears as a link, which the recipients may easily miss out. As such, our agents have to first save the file on their desktop before re-attaching.
Are there other options possibly in the pipeline to enhance this?
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.