• Kevin Salazar Villalobos

  • 14. Januar 2021 20:51

  We need to transfer files between Jira and Zendesk.

• Andy Prouty

  • 9. August 2021 23:03

  Can you give another update on the scheduling of this feature?

  We support large customers and make frequent use of attachments so this would be way more streamlined than work-arounds like Google Drive.

  Thanks,

  Andy

• dxc

  • 1. Februar 2022 10:21

  interesting question. hope the issue was resolved. like Bill, i know a few people that have also turned to a custom solution like zigiops to handle the issue. it's fast and easy, at the same time. the attachment issue is solved. 

• Francis Martens

  • 3. März 2022 06:38

  Hi,

   

  The same question came up on Atlassian community.
  
  If you are looking for an alternative to the Zendesk - Jira integration (or Zigiops), have a look at Exalate which allows for full attachment sync (including embedded images)
  
  
  
  
  

• Pippa

  • 3. März 2022 09:36

  thanks Francis Martens I'm going to look at maybe Tray.io as we already have that

• Kieran Thorpe

  • 11. März 2022 13:56
  • Bearbeitet

  We also need this, it causes us a huge headache as our support team who triage requests and then need to be able to send tickets through to our dev team who work solely in Jira.

   

  Without being able to attach files it makes it super hard for our dev team to verify, write acceptance criteria and do impact assessment with only partial information.

• Sean Bourke

  • 15. März 2022 23:24

  Zendesk Product Manager

  Hi Kieran Thorpe

  Thank you for your feedback, I've recorded this for future consideration.

  At the moment, the integration supports the ability to share/attach any existing attachments from within the Zendesk ticket, however this will create a link back to the Zendesk attachment. Any attachments within the Zendesk ticket will also be available to view from within the Zendesk Support tab in Jira; so any additional information (i.e. screenshots, HAR files, etc.) are available to view from here within Jira.

• Kieran Thorpe

  • 5. April 2022 10:19

  The original functionality as outlined by Sean above seems to have stopped working now and we cant even add existing attachments to Jira escalated tickets, is this intentional?

• Sean Bourke

  • 5. April 2022 10:43

  Zendesk Product Manager

  Hi Kieran Thorpe,

  The ability to attach a file should be available when creating a new Jira Issue from the ticket. One an issue has been created, subsequent files attached to a ticket should be discoverable in the Zendesk Support tab under Activity.

  To confirm, are you seeing the option to attach files when creating a new Issue and after having selected a Jira project? Furthermore, are you seeing files within the Zendesk Support tab? 

• Alex Cockcroft

  • 15. Dezember 2022 15:59

  We also require the ability to transfer files from JIRA back into Zendesk. Is this feature on the roadmap yet?

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