Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Add 'Remove cc' trigger/automation action



Gepostet 13. Feb. 2012

Dear Zendesk

It would be great to have a bit more control over 'cc' functionality via triggers.  In addition to being able to specify end users as cc on tickets via triggers (https://support.zendesk.com/entries/71421-add-cc-as-trigger-automation-action), please could you add a new trigger action 'remove cc'?

(Business case: allow the agent to send a one-off notification to another user, allowing them to add a on-time private comment to the ticket, but not copy them in on all future correspondence on a ticket.  In the interests of streamlining agent workflow as much as possible, I'd like to automate this process.)

Thanks


150

187

187 Kommentare

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Sie finden nicht, wonach Sie suchen?

Neuer Post