Unusual Spaces between Agent Text and Agent signature

6 Kommentare

  • Austin Killey
    Zendesk Customer Care

    Thanks for reaching out, @....

    Confirming with the team: That extra line break is an unintended behavior happening cosmetically in the agent interface while Agent Workspace is enabled, returning to normal appearance in the non-Agent Workspace interface.  Thankfully, that line break difference appears to be only agent-facing, so ticket comment appearance shouldn't be affected from the end-user's perspective.

    Our team currently has this spacing issue on their radar and backlog. While we don't have a timeframe just yet for the official fix date, we definitely want to recommend keeping an eye out every so often in our weekly release notes hosted here, as we'll also include details about recent bug fixes and other improvements in addition to new future releases.  

    Thanks so much for your patience, and let us know if there's anything else we can help out with!

    1
  • Daniel

    Plus 1ing on this issue our as our account is being effected as well 

    1
  • Rudolph Beaton
    Zendesk Luminary

    Austin Killey - Any update? Thank you!

    1
  • Christine
    Zendesk Engineering
    Hi there,

    Our team recently deployed a temporary fix for this issue that should resolve this matter for now. Our Development team is still working on a permanent fix to resolve the issue completely.

    If you continue to experience issues with extra line breaks in Agent Workspace, kindly submit a ticket to us directly so we can look into it. See Contacting Zendesk Customer Support.
    0
  • Michelle Hidalgo

    Hi there!

     

    Have there been any more updates for a permanent fix on this? We are experiencing this issue and I can't seem to remove the excess blank space between the last agent text and the agent  signature.

    0
  • Christine Diego
    Zendesk Customer Care
    Hi Michelle,
     
    This issue has been raised to our engineers and investigation is still in place. I can see that you have already raised a ticket about this and it is currently link on the problem ticket. As soon as we receive any information, you will definitely receive an update on your ticket. 
     
     
    0

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