Build a report around the amount of chat rating requests sent.

4 Kommentare

  • Chris Bulin
    Community Moderator

    This was also a measurement we wanted for chat. I'm hoping it will become available with the new agent workspace coming this year.

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for your feedback, Maria and Chris.

  • Coda Payments

    We definitely need this report on our case we would like to track if agents are proactively requesting a rating 
    so we now how many csat/dsat rated by agent requesting a survey or not 

  • Will also like to have something that can report if agents triggered satisfaction rating. We wish our agents to be more proactive in this


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