Allow articles to be posted to multiple sections

Geplant

442 Kommentare

  • Offizieller Kommentar
    Guntis Rusa

    Hello there,

    We hope you're doing well!

    Our team has been working on a solution proposals to address the issue in this thread, and we're eager to gather feedback from you to better understand and validate the usability of our proposed changes. This will help us ensure that we're on the right track to meet your needs and improve overall satisfaction with Zendesk Guide.

    We're looking for participants who:

    • Regularly create and manage articles in Zendesk Guide.
    • Experience challenges in replicating the same content across multiple sections or brands, leading to content duplication.
    • Are interested in providing feedback on our proposed changes to address this issue.

    The study will involve a 1-hour session, during which you'll have the opportunity to test a prototype of our proposed changes and share your thoughts on the potential improvements.

    If you're interested in participating and fit the criteria mentioned above, please click the following invitation link, which will start with a short screener survey: Invitation Link

    Thank you in advance for considering this opportunity. Your participation and feedback are invaluable to us, and we truly appreciate your support in making Zendesk Guide even better for all our customers!

  • Viewpath Support

    +1 for us on multiple forums. Our support documents often overlap into multiple areas. At the moment, I'm creating duplicates when needed, but it would be really nice to be able to specify which forum(s) articles should appear in. This would make updating SO much easier. Also easier on the customers who perform a search, and end up with 2 or more of the same articles returned on the search.

    16
  • emily

    Yes, this would be very helpful! We'd like the same functionality (articles can be republished in different categories in the knowledge base). Ideally, there's one parent article and you can pick the other locations where it shows up, that way you only have to edit it in one place etc...

    6
  • Craig Eastman

    *BUMP* 

    3
  • Steve Niebauer

    +1 PLEASE!!! 

    I bet it would be such an easy task to change this on the backend too. PLEASE

    5
  • Tracy Curtis

    +1 for us as well

    2
  • Craig Eastman

    This topic is fairly old... is this feature on the roadmap?

    3
  • Permanently deleted user

    +100 ;-)

    3
  • Jess Bygd

    +1 yes, please!  Agree with comments above to have 1 'parent' article/doc that can then also be allocated to other categories/forums, especially since multiple postings lead to significantly more complicated content management.   

    2
  • Sandie

    There are also requests for this feature on this thread -  https://support.zendesk.com/entries/23876108

    2
  • Josh Clayton

    Huge +1 for us, too.  Please, please, please add.

    2
  • Andrew Bagner

    This would be a huge bonus for us too!  Forgetting to update the same article in 2/3/4 different areas can be a huge issue for our customer support!  Make this happen PLEASE!!

    2
  • Craig Eastman

    Is this feature being considered by ZenDesk?

    3
  • Mark

    Huge +1 for us.  Make this happen PLEASE!!

    2
  • Andrew Dahl

    Thanks for all the great feedback on being able to post the same article in multiple sections. We like this feature so much that we've added it to the roadmap for Help Center.

    Unfortunately I can't give a timeline, but this thread will be updated when we have more details to share.

     

    2
  • Permanently deleted user

    O happy day!!! Looking forward to news of a timeline!!

    1
  • Andrew Dahl

    In the mean time, we are currently working hard on releasing the Help Center API into beta, which can be used to publish content to multiple articles at the same time. I know this might not be an ideal solution, but it could be helpful to some.

    Please let me know if you would like to participate in the Help Center API beta and I will make sure that you receive an invite.

    1
  • Brooks Dougherty

    +1 - Really looking forward to this feature as well.  

    2
  • Admin User

    +1 This request has been out there for almost 2 years and it's a core feature that should be included!! Forums are often intertwined and it's necessary to be able to post or link the same items in multiple locations

    2
  • Sue Armstrong

    We'd find it really useful too.

    2
  • Alex Man

    would love to test the beta multiple sections API

    1
  • Sandie

    +1 for beta testing it.

    From a data perspective this ought to be simple, so it's continued absence is worrying.

    2
  • LauraOwner

    Hi everyone, 

    Andrew mentioned using the Help Center API (which will be available as a beta soon) as an alternative that lets you post content to several articles at the same (still not the same as having one article visible in multiple places). In case anyone hasn't signed up yet, you can sign up for the beta here: https://zendesk.wufoo.com/forms/help-center-api-beta-sign-up/. If you sign up you'll know as soon as the beta is open. I'm not aware of new updates regarding the main feature requested here, I  just wanted to make sure you all have access to the beta if needed. 

     

    1
  • Dan

    I'm a totally newbie, just getting started with Zendesk, but this seems like a basic feature.

    Couldn't using "tags" allow for an article to appear in multiple places?

    https://support.zendesk.com/entries/20011393-Using-tags

    https://support.zendesk.com/entries/26970356-Add-tags-to-Help-Center

    2
  • Chris

    We absolutely need this functionality.  Thanks!

    2
  • Jamie Atkinson

    +1 from us, this would be HUGE for us!

    2
  • Chris

    Is there an update to this feature being "on the roadmap" yet...please?

    1
  • Andrew Dahl

    Hi Chris,

    Unfortunately there is no update yet, other than that this is something that we definitely plan to add to Help Center when time permits. We currently have a packed roadmap with many highly requested features that we try to prioritize as best we can.

     

    -2
  • Jennifer Bucci

    Ditto on the #1!!!

    1
  • JoAnn Bridges

    +1 from me also.  Reusability of content is key when you have products that cross over customer segments.

    3

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