[Explore] List of organizations with 0 (or without any) tickets.Beantwortet
Is there any possibility to create a report with organizations without any tickets?
Thank you in advance for your help :)
Edit: This is possible now - Link Display Organizations without tickets
Ok, thank you for your help.
We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating that they've tied the organization/user data exclusively to tickets, when it would be extremely valuable as a separate reporting silo.
We have this ability in Insights and it is critical to our Business needs to be able to use Analytics to pull Organization information and trends, regardless of ticket count (even if it is 0).
I just discovered this limitation now and we too use this in our support renewal process. Not sure how I'm going to perform this task. This was horrible planning on Zendesk's part. Why transition to a new platform is they don't support at a minimum what the old platform supported.
This is possible now - Link Display Organizations without tickets
@... Thank you for an update! That's great news!
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