Channel Integrations apps fail when you downgrade user who created the integration while ago
The common issue we see is when one of the Admins sets up account integrations (Whatsapp, Google Play, Instagram, etc) and later leaves the company and his access to Zendesk is revoked.
In this case, all account integrations stop working, and one must delete and back many integration accounts for the channel apps to start working again. This breaks a lot of things. (Triggers, views, messages can't be replied back)
Can Zendesk do something about this behavior? I believe the channel app access token should not be linked to a person who sets this integration up. Am I missing something?
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The issue is resolved
Now Zendesk shows the "Account is Locked" message
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