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Overlapping Line Graph For Bad CSATs By Month

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zach.prasser

Gepostet 13. Juli 2021

Hello,

I'm looking to make a query to show the number of Bad CSATs for each day in a given month, showing how many Bad CSATs were reported by Ticket Topic (Late Orders), and have the graph also show the line for the CSAT%. Basically, this would help reflect how the number of the tickets with a specific Topic affected the overall % of our CSAT.

Is there a recipe for this, or is this even possible? Thank you!

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    Andrei Kamarouski

    Community ModeratorThe Wise One - 2021

    You should build a combo chart with 2 metrics - (1) Bad ratings and (2) CSAT Score (make it Dual type). Then apply a filter using field value or tag - depending on now your Ticket topic is organized. The attribute should have "Date Solved" accordingly. 

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