Zendesk Live Dashboard: Live Data by team and agent
BeantwortetI am missing the feature to filter live data by team (not only group) and agent.
Are there any plans to add such live data in the future?
For example agents need to see which team (organisation) and agents are online in talk.
Furthermore our agents wish to make it visible who is at work if you consider a decentralized organisation and homeoffice. That means an agent can be at work but he is not online in talk. This status would be also very useful for us.
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Hi Michael,
Yes there are plans for this, live agent performance data is targeted for q2 2022! Please refer to the following thread for further information and to add to the conversation: Agent "total online time" reporting.
Thanks,
Karen
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Karen Hynes It's now past Q2 2022, are there any updates on this?
Edit: to be clear, I'm also very interested in specifically being able to filter *by agent*, like the request above lays out. -
Hi CJ,
With the release of live agent status with drill-in in June, you can see how many agents are online and offline (e.g. separately in Messaging, Talk, and Support), filter those by Group, and then use drill-in to see a list of the online or offline agents. There's currently no ability to filter by agent, though.
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