Messaging Answer Bot "Back" button

8 Kommentare

  • Lisa Tam
    Zendesk Product Manager

    Hi Rebecka Linnér

    Thank you for the feedback! We understand enabling end users to return to Answer Bot with subsequent questions is beneficial as it may result in faster resolutions. We will take this feedback in for future consideration. 

  • 이지훈(Lee jihoon)

    Is there any update on this?

  • Rana Mohamed

    New to Zendesk and this was definitely a major feature that I noticed was missing. Is there an update?

  • Aaron Test agente interno

    Any workaround for that?

  • 이수민

    Please update this issue. I cannot understand why there's even no "Go back" button.

  • Tara McCann
    Community Product Feedback Specialist
    Hey all, 

    Thank you for taking the time to provide us with your feedback and for following this thread. 

    This has been logged for our PM team to review again, though there are no new updates at the moment. 
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
  • Gaia Customer Care

    It's extremely disappointing that this issue has been brought to attention 3 years ago and there is still no way for customers to go back. In other words, if a customer selects an answer by mistake they are stuck which makes for a terribly frustrating customer experience.

    Please fix this.

  • Shawna James
    Community Product Feedback Specialist
    Hi all, thank you for your feedback and questions here. I wanted to flag this product announcement that seeks to address the issues raised with having customers return to a stage in the conversation. A new link to another answer step type is now available in the bot builder interface. Admins can use this step to link to another answer, or to link to the start of the conversation. Please click any of the links above to learn more!

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