Chat trigger to tag a chat when a customer has initiated a chat with an agent, but then the customer doesn't respond and remains idle

1 Kommentare

  • Sarah Darmawan
    Zendesk Product Manager

    Hi @...,

    Thanks for taking the time out to share valuable feedback. 

    Wanted to understand more about how we can help you on this - what were you hoping to achieve with that tag?

    0

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