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Feature Request - Disable receiving chats when on a support phone call

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Liam Kelly

Gepostet 24. Feb. 2021

We have our agents doing double duty, answering both chats and phone calls. We would like a way that would make an agent unavailable for chats when on an active call. 

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    Jack Schuknecht

    Zendesk Customer Care

    Hey jamestowndistributors,

    I'm happy to say this is actually something we already have an EAP going for and you can learn more in the link below!

    What is the Focus Mode EAP

    Please let us know if you have additional questions and we'll be happy to assist further if needed!

    Respectfully,

    Jack

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