Require CAPTCHA verification before users can submit a form through the Web Widget.
The company I work for is interested in adding Zendesk's Web Widget to their official website. Being an extremely security-conscious company, however, I cannot move forward with the Web Widget installation until CAPTCHA verification is required for users to successfully submit a form through the Web Widget.
I have enabled the Require CAPTCHA setting (Admin home > Settings > Customers > Settings > Require CAPTCHA), but this setting only applies to the Submit a request Help Center platform. I need this setting to also apply to any forms submitted through the Web Widget's Leave a message platform.
I've included some screenshots relevant to this issue directly below.
☆ Current ticket submission and CAPTCHA settings (Admin home > Settings > Customers > Settings)
☆ Current Help Center view of Submit a request and Leave us a message platforms
☆ Desired Help Center view of Submit a request and Leave us a message platforms
I'm 100% in support of this and am surprised it's not been actioned long ago. We operate our own 'ask a question' system at the moment and the addition of a captcha would be essential to us port over to the widget.
I agree. 100% required.
We actually don't see an option to enable CAPTCHA even on our web forms. Has this been removed?
For web forms, CAPTCHA was made always-on by Zendesk last year (this post was from 2019, before that happened): Announcing always-on CAPTCHA for bot prevention
Dave Dyson it seems that page had gone missing or I have no access.
We need a CAPTCHA, we can't switch it on, but also we don't see it on the 'new request' form, neither ANY helpful information in the forums. Does a helper needs to be integrated? Where's the How-to?
Any help appreciated
Hey Oliver, sorry, those Announcement posts don't always stay up forever. Here's some up-to-date info on CAPTCHA:
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