Issue with Answer Bot suggested articles

4 Kommentare

  • Mia Katarina Andric

    To follow up on the issue - I think it might have to do with this:
    Should there be English (Denmark) and English (Austria) selected on this list?

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  • Rosie Balagbis
    Zendesk Customer Care

    Hi Mia,

    Answer Bot uses language detection machine learning model to detect language based on the text inputted used. If your articles are in Danish, then it is expected to get that results. It will offer articles matching the text entered.

    You would need to configure your help center to support multiple languages first. You may follow the steps in this article to do so:
    Configuring your help center to support multiple languages

    Then, check out this article for the full steps of localizing your Help Center:
    Localizing help center content

    Make sure that the sections and categories are set correctly too. See how to edit categories and sections here: (https://support.zendesk.com/hc/en-us/articles/218222877#topic_x53_5l4_kk)

    I hope this helps!

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  • Maktar Admin

     

    Hi, There

    I had the same problem. 
    And I had checked the answer bot in web widget is working well as image 1But I try to add answer bot in iOS app, and input the same keyword, it only show English articles.

     

    I hope you can help :D

    Best regards,

    Bunny

     

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  • Brett Bowser
    Zendesk Community Manager
    Hey Maktar,

    Thanks for sharing this with us! I see you've reached out to our Customer Care team to get this issue resolved so they will follow up with you as soon as they can with next steps.
     
    Cheers!
    0

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