Back up your Help Center articles at the click of a button!

234 Kommentare

  • Felix Stubner

    Hi Marc Spaeth,

    Thanks for reaching out. Backing up multiple languages is something I've made possible in a newer build that is not public yet. 

    Please reach out to me by email at felix(dot)stubner(at)gmail(dot)com and I'd be happy to share this with you. 

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  • Marc Spaeth

    Hi Felix,

    Thank you for sharing the new build.  To have the ability to backup multiple languages (We have 14 languages and about 600 articles) was exactly what I was looking for.  And is a life saver!

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  • iQmetrix

    When I start using the backup tool, it will back up about 20 articles before running into this error each time.  Is this an known issue that you are aware of?   I am using an Admin profile, running the app as an admin. 

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  • Katrina Greeves

    Felix Stubner We've received the same "Startindex" error as iQmetrix  We also have multiple languages to back up. Also running an Admin profile, with the app as an admin. Any ideas?

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  • Felix Stubner

    Hi Katrina Greeves thank you for reaching out, I have responded by email. 

    Apologies for missing your response iQmetrix. Please reach out to me by email and I'd be happy to share the updated build.

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  • Yannick D.

    Felix Stubner I also have the same issue, could you please help me with your latest release as well ?

    Thanks

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  • Felix Stubner

    Yannick D. thank you for reaching out. I have responded to your email.

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  • Cristian

    Hello,

    First and foremost excellent contribution that you have given us. It is what I need to be able to make the backup

    Second, I have the same problem as Michael




    How can I solve it?
    AND FROM ALREADY THANK YOU VERY MUCH

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  • Felix Stubner

    Hi Cristian, thanks for reaching out! I have not updated the version available here yet, but please reach out via email to felix(dot)stubner(at)gmail(dot)com I'd be happy to share it with you. Others have reported the new version to resolve their issues.

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  • Sila Erol

    Hi! It's a great app, thank you for that! I was able to back up the source content in Help Center but I cannot see the translations. I was wondering if we can possibly back up the translations as well? Thank you!

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  • Felix Stubner

    Hi Sila Erol, thank you for your message and for giving kBackup a try! I have a newer version of the app available, but it is still in beta phase at the moment. It supports authentication with an API token and also the ability to export multiple languages. Please feel free to reach out via felix(dot)stubner(at)gmail(dot)com and I'd be happy to share this version with you. I look forward to your message.

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  • Axel Weber

    Hi Felix, can you imagine why I can't use kbackup?
    The credentials we used are definitely correct. 

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  • Felix Stubner

    Axel Weber Thanks for reaching out! I'm afraid I don't know what could be the issue without further investigation. However, I have a newer version available that I can share via email (please feel free to reach out to me) which uses a combination of email and API Token to authenticate. This has proven effective for these types of issues and was developed as a workaround for users that used SSO. Alternatively, if you'd like to check back in a couple of days, I will be updating the download link to point to the latest version soon.

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  • LERIN Frédéric

    Felix Stubner

    Hello, thanks for the app. It works perfectly but It seems that only de Help Center linked to the main zendesk domain is backed up...
    How can I save the other Helpcenters, for all the different Brands I have ?

    Thanks for helping me

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  • Olivier Degardin

    Bonjour Frédéric.

    I guess you've got the same domain for the different brands.

    For example, if you've got 3 languages (English, Italian, French) for the Company TOTO, I guess your 3 URLs are similar to:

    • toto.zendesk.com/hc/en-us (or support.toto.com/hc/en-us)
    • toto.zendesk.com/hc/it 
    • toto.zendesk.com/hc/fr

    Then once connected to kBackup, just use the arrow linked to the field 'Languages' to watch the complete available languages and select the one you need (see attached screenshot for example if this the point you need).

    Regards,

    Olivier

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  • Felix Stubner

    Hi LERIN Frédéric, thank you for reaching out. I have updated the download links on the page, which should now reflect the latest version depicted by Olivier Degardin above (thank you for sharing a response!)

    Please go ahead and download the latest version and proceed as outlined by Olivier in the previous comment. If you run into any trouble, please feel free to reach out here again or contact me directly via my email felix.stubner(at)gmail(dot)com.

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  • Community Services Volunteer

    Looks like we're in the same boat with the backup not grabbing all of the articles from either of our brands.  We have 160 and it's grabbing 59 of them in both cases. 

    What can we do to get all of the articles?  I'm not getting an error.  It says complete but it isnt.

    Thanks!

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  • Felix Stubner

    Community Services Volunteer thanks for reaching out! I've replied to your email.

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  • Thanursan

    Thanks Felix Stubner for the app!
    I made a Youtube tutorial on how to use it if anyone needs some help.

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  • Felix Stubner

    Thanursan that's fantastic! Thank you so much for taking the time to make this 🤗

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  • Dung Nguyen

    Hi Felix Stubner
    Thank you so much for the tool.

    However, can you please help with the truncated title? I can't determine if the article names are like this

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  • Felix Stubner

    Hi Dung Nguyen, thank you for reaching out! The title is truncated in the file name as they can be variable lengths and sometimes result in issues with the file path length. Because of this, the article ID is included in brackets. The title of the article is also included within the saved file itself. I hope this helps to clarify the behaviour. Please let me know if you have any further questions.

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  • Dung Nguyen

    Hi Felix Stubner

    Thank you for getting back to me!

    Could you please help to increase the number of characters by just 5 or 10? It would help me a lot in my case. Really appreciate your help on this.

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  • Felix Stubner

    Dung Nguyen thank you for following up. I have created a new version of kBackup for you to try. Please reach out to me by email felix.stubner(at)gmail(dot)com so I can share this with you. In this version, I have made truncation optional and provided an option to specify a custom length too. 

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