Is it possible to create a Cumulative Query on tickets volume?

Beantwortet

4 Kommentare

  • Graeme Carmichael
    Community Moderator

    Anatolii

    Try this:

    Use the Support Ticket Updates dataset.

    Metrics

    • Count Tickets Created

    Then use the dual Access button to enter

    • D_COUNT( Tickets Solved)

    Columns

    • Update Date

    Filter

    • Update Date - select the date range that you want

    Result Manipulation

    • Result Path Calculation

    • Chart Configuration > Auto

    And that gave me:

     

    0
  • Cardenas, Romulo

    Hi,

    i generate a similar  graphich based on a specific (number of tickets per month starting AND cumulative number of tickets).

    Is there a way to hide the data values on the columns and keep only those in the cumulative line?

    Romulo

    0
  • Dane
    Zendesk Engineering
    Hi Romulo,
     
    Are you pertaining to the column values highlighted in green?
     

    As it turns out, there's no option to remove it on the current chart configuration.
    0
  • Cardenas, Romulo

    Hi Dane,

     

    yes, both columns are displayed. 

    0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk