Trigger to Mark Ticket as Urgent based on total tickets by Customer


1 Kommentare

  • Ben Van Iten
    Zendesk Digital Resources Team

    Hi Greg,

    Triggers are only able to look at the current ticket in question, therefore unfortunately it isn't possible to use this functionality to evaluate how many tickets a customer has submitted and take an action based on that.

    It's possible there is a custom workaround using the API, but we don't have any recipes for that available. I will leave this thread open in case any other users have any custom solutions to share though.

    Please let us know if you have any further questions!


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