I'm interested to hear from other Zendesk users about how you notify users when a bug related to their ticket has been fixed. We're trying to come up with a process where related bugs and tickets are connected in such a way that agents can easily let users know their issue has been addressed. If you have a working system, I'd like to hear about your process, what bug reporting tool you use, and any integration with Zendesk you might be using to facilitate this process.
Thanks in advance.
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