Set up auto response to tickets from all channels

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2 Kommentare

  • Hillary Latham

    I'm not sure what the options might be for facebook or twitter (we do not use those options), but we have an email send to the requester via a trigger when a new ticket is created.  Here is what out trigger looks like (you may need additional conditions or triggers for facebook or twitter or depending on how you are using Zendesk:


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  • Jessie Schutz
    Zendesk Customer Care

    Thanks for jumping in to help, Hillary!

    This is exactly right. Under your Meet ALL of the following conditions you'll want to add Channel > Is > Facebook Private Message (or whatever social channel you wish). But that should do the trick!

    Just bear in mind that if you're on Essential your options will be limited.

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