[Following tip was posted as comment here; we think, this tip deserves it's own post]
Prerequisite: Zendesk Professional, or onwards subscriptions plan
Question: What I am going to get out of this tip?
Answer: If you want to show a welcome note (f.ex. "Hi Tom, how can we help?") in search-box (see image below), and let's say you want that to show in multiple languages?
Tip shared below would allow you to have multilingual welcome-note in search-box.
Please follow steps below:
- Create Dynamic Content called "hc_search_greetings_template"
- Store a string like, "Hello %NAME%, how can we help you?" in in "hc_search_greetings_template"
- Add more variants (languages) but let's keep %NAME% in string where we want Name to appear"
- Add a span tag with data-* attribute (following line of code) in Header template (at the end, after </header> line)
var gtext = $("span#dc_greetings_template").data('value');
gtext = gtext.replace('%NAME%', HelpCenter.user.name);
Please try it, and share your feedback. I hope, it helps you. Have any questions, please get in touch.
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