There is a way to obtain which agent made the first assignment

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David Berumen

Gepostet 28. Okt. 2021

There is a way to obtain which agent made the first assignment

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      Eric Nelson

      Hey there,

      This can be accomplished by using the Ticket activities endpoint. Using this you can list the activities and then find the first person assigned to the ticket. 

      Hope this helps,

       

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