Automatically Populate custom ticket fields when one field is set manually
- Create a new ticket
- Set the requester as an end-user that is unaffiliated with an organization
- Choose an organization from a customer dropdown ticket field
- Other dependant custom ticket fields automatically fill with certain information (return address, shipping disclaimer, other organization fields we have)
- Use a macro created to auto-fill these custom fields into the ticket comments
- Submit the ticket
We hit these roadblocks: getting the organizations listed in a synced dropdown ticket field and making ticket fields fill in based on the organization picked.
Have you looked at using triggers w/webhooks? We do something similar, where update the ticket with organization address, and other custom field values.
Oh, interesting. I have not looked into this (I'm not an Engineer and JSON is foreign to me), but this might be a solution our Engineering Team can help with...
It would be helpful to be able to have this happen as the form is being filled out so that you can see what fields are being filled in, rather than having to wait until the ticket is submitted and then having the fields filled in.
Basically, it would be conditions that populate a field rather than make it visible
Has anyone found a way to fill in organization data at the ticket level before the ticket is saved?
Id love to be able to do this too. Using the workaround above isn't feasible as that means I cant set the fields I want to be filled in as required opening us up to sloppy ticket logging.
John DiGregorio - Not sure I'm following what you mean? Could you explain in a little more detail?
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