Is it possible to only show a ticket form to a certain subgroup of end users, maybe based on a tag or user segment?
For example, let's say that we have 500 end-users in our organization; however, there are 30 that I want to see a certain form that isn't available for the rest. I don't want to give them full agent access, because other than this form, they should be treated the same as all other end-users. Is there a way I can present only those 30 users with a specific form?
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