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Searching with the Zendesk API

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Eric Nelson

Zendesk Developer Advocacy

Gepostet 01. Dez. 2021

This is a continuing discussion about the article Searching with the Zendesk API in the developer documentation.

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    Amit Chinchane

    Is it possible to have And operator used in the Search API call for tickets?

     

    I am looking for something like 

    "/api/v2/search.json?query=type:ticket status<=closed tags:check_for_migrated & tags:!GDPR"

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Amit,
     
    There isn't a way to explicitly specify matching logic with operators like AND (&), OR (||), etc.  Search will use AND logic for the supplied terms, unless when searching for multiple values of the same property.  So for example, given the terms tags:silver tags:bronze, search will employ OR logic.  We break this down in further detail in our search reference.

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