Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

reCAPTCHA on online satisfaction survey

Beantwortet
image avatar

Mads Hansen

Gepostet 07. Dez. 2021

We are experiencing that malware scanners and anti-virus software are submitting bad ratings, on behalf of the end-user, when scanning urls in the csat email links to the online customer satisfaction survey. 

I would suggest a feature, where we could add Google reCAPTCHA v3 to the customer satisfaction survey in order to prevent the accidental ratings.

Many agents do followups on bad ratings – and it makes us look foolish when the end-user say they didn't submit a rating.

6

1

1 Kommentar

Datum
    image avatar

    Tetiana Gron

    Zendesk Product Manager

    Hey Mads, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.

    We've recently introduced an invisible CAPTCHA for all customer satisfaction requests. We are also running a CSAT Early Access Program (EAP) dedicated to the redesign of the CSAT experience. See Announcing Customizable CSAT Configuration EAP.

    We appreciate your feedback and thank you for being a valuable Zendesk Community member.

    0

    Post ist für Kommentare geschlossen.

    Sie finden nicht, wonach Sie suchen?

    Neuer Post