I have a problem about CC's email notifications.
In my triggers, when requester update his own ticket, i'm not sending email notification to requester.
The problem is that we can't send email notification to CC only, the only available object is (Requester and CC).
So my question is : Is there a solution to send an email to CC (and not requester), when requester update his own ticket ?
And if not, when requester update his own ticket, is there a way to notifiy requester + CC only if ticket have 1 or more CC ?
I hope you will understand my problem, English is not my native language.
Thanks a lot for.
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