Slack Integration for Zendesk Chat

Hi Evan Kesten,

Thanks for your feedback.

Just to ensure I understand, is the suggestion that an incoming Zendesk Chat message would interface into Slack and enable responses (similar to how side conversations works today); or, a different way of interacting with customers through Slack?

Another vote for this request.

Ideally the workflow would go

1. End -user clicks the chat option in the Zendesk Chat Widget and sends a message
2. Incoming message goes into a dedicated Slack Channel and Starts a thread
3. When someone replies to the thread in Slack, the message is sent to the end-user
4. If the end-user continues the conversation it is automatically sent to the Thread in slack

This is how many other services work with chat integrations - this would be extremely helpful as it doesn't rely on individuals having a webpage open all the time.

Is this already possible? We want to switch to Zendesk but the lack of this integration is making answering chat messages much more complicated than it needs to be.