Hi Zendesk Community 👋 Do you all have a useful, not hacky workaround to send Zendesk tickets into Intercom?
Context: Our support team uses Zendesk, and our sales team uses Intercom. When our support team needs to send a Zendesk ticket to our Sales team, we don't have a straightforward way of sending a Zendesk ticket into Intercom.
What I'm looking for: Ideally, having the ability to send the full Zendesk ticket into Intercom to create a new conversation there. Even better if we can add an internal note from Zendesk to Intercom for context. The salesperson would be able to take the conversation up within Intercom and reply back to the user seamlessly.
What I've tried so far:
1. Adding our Intercom email to the ticket as CC - This works, but it's still clunky. Also, Zendesk notifies the user when the support user has been removed from the ticket/convesation.
2. Manually forward from Zendesk into Intercom (changing the requester of the email in Zendesk) - This doesn't work because then the email address of the user gets lost in Intercom, and replaced with our Zendesk email address.
Intercom has an integration that allows you to create a Zendesk ticket, but Zendesk does not have a similar integration, as far as I know.
Thanks for reading!
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