Selecting a Form

As the number of teams using our Zendesk instance grows the number of Forms we have also inevitably increases.

Selecting the correct form when agents create a new ticket is really painful, there is no ability to:

start typing to filter down the options
nest the forms to make them easier for an agent to find
way to hide certain forms from specific groups

Any of the above would be a huge improvement in the usability of the system, as would the option to enable a pop-up allowing an agent to select the correct form as the first step when creating a ticket manually.

Selecting a Form

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