We have a dashboard set up to advise of the days since last sign in for all agents, this provides a lot of useful information as our teams do not always keep us up to date with agent leaving so we can remove licenses etc. to ensure we are not being charged for inactive users.
The issue we do have with this report is that this does not show any agent who has never had a ticket assigned to them, therefore anyone who has never signed in at all, or someone who had a licence but not for the purpose of working tickets will not show within this data or for any other reason does not have any tickets assigned to their account.
It would be great if there was a metric that would allow us to know the days since last sign in for all users, whether they have had tickets assigned or not, as long as there is a (chargeable) licence assigned to that user (Ie. not an end user).
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